Frequently Asked Questions
1. How can I place an order?
You can browse our collection online and add your desired items to the cart. If you need any assistance, feel free to contact us via email or through the "Contact Us" page. We’re happy to help guide you through the process.
2. Do you ship internationally?
Yes, we ship worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
3. What materials are used in your products?
Our fountains are made from durable and lightweight FRP (Fiber Reinforced Plastic), ensuring long-lasting performance and aesthetic appeal. The flower pots are crafted from Poly Resin, a strong and versatile material that adds a touch of elegance to any space. Specific details about materials are available on each product page for your reference.
4. How do I care for my fountain or flower pot?
Each product comes with care instructions to help maintain its beauty and longevity. Regular cleaning and proper care are recommended to keep your items in perfect condition.
5. Can I return or exchange a product?
If you’re not satisfied with your purchase, please contact us within 7 days of receiving your product. We’ll assist you with the return or exchange process.
6. Do you offer installation support?
Yes, we offer guidance and support to help you with the installation process. Our team is available to assist you, ensuring that your product is set up correctly.
7. Are your products eco-friendly?
We are committed to sustainability and use eco-friendly materials and manufacturing practices. You can enjoy beauty that’s kind to the environment.
8. What payment methods do you accept?
We accept a variety of secure payment options, including credit/debit cards and other online payment methods. These will be shown at checkout.
9. How long will it take to receive my order?
Delivery times may vary based on your location and the product ordered. Estimated delivery dates are provided during checkout for your convenience.
10. I’m confused about which product is right for my space. What should I do?
If you're unsure which product will best suit your space, feel free to contact us via email or through our "Contact Us" page.